Data & Privacy

k999 Privacy Policy – How We Handle Your Personal Data

This Privacy Policy explains what personal information k999 collects from players in the Philippines, how we use and protect that information, and what rights you have in relation to your data. Please read it alongside our Terms and Conditions.

Last updated: 2026 Applies to: Philippines players SSL-encrypted platform Minimum age: 21 years

Privacy questions? Contact k999 support through in-platform live chat or visit the FAQ page for guidance.

Your privacy matters to k999. We collect only what we need to operate your account safely and in compliance with applicable requirements. We do not sell your personal data to third parties for marketing purposes. This policy describes our practices plainly so you understand exactly what happens with your information.

1. Introduction

k999 operates the online gaming platform accessible at k999.ng. This Privacy Policy applies to all personal data collected through the website, the mobile app, and any other channel through which you interact with k999. It covers registered account holders and visitors who browse the site without an account.

By registering an account with k999 or using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy should be read alongside the k999 Terms and Conditions.

2. What Personal Data We Collect

k999 collects personal data through two main channels: information you provide directly when using the platform, and information collected automatically as you interact with the site or app.

Information you provide directly:

  • Registration data: full name, date of birth, email address, mobile number, and residential address
  • Identity verification documents: government-issued photo ID (such as a Philippine passport, driver's licence, or SSS/UMID card) submitted as part of the KYC process
  • Payment information: payment method details used for deposits and withdrawals — note that k999 does not store full payment credentials; this data is handled by our payment processing partners
  • Communications: messages sent to k999 support through in-platform chat or email
  • Self-exclusion and responsible gaming preferences set within your account

Information collected automatically:

  • Device and browser information: device type, operating system, browser version
  • IP address and approximate location data (country and region level)
  • Session data: pages visited, time spent, game activity, and betting history
  • Cookie and tracking data as described in the Cookies section below

3. How We Use Your Data

k999 uses personal data for specific, legitimate purposes. We do not process your data in ways you would not reasonably expect given the nature of the platform.

Purpose Data Used Basis
Account registration and management Name, email, mobile number, date of birth Contract performance
Identity verification (KYC) Government ID documents, address Legal obligation
Processing deposits and withdrawals Payment method details, account balance data Contract performance
Fraud detection and security monitoring Device data, IP address, session activity Legitimate interest
Responsible gaming tools and monitoring Gaming history, deposit and loss data Legal obligation / legitimate interest
Customer support Account data, support conversation records Contract performance
Platform performance and improvement Anonymised usage and session data Legitimate interest

4. Sharing Your Data

k999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only in the following circumstances:

  • Payment processors: transaction data is shared with our payment processing partners to facilitate deposits and withdrawals via GCash, Maya, and local bank transfers
  • Identity verification services: document data is shared with third-party KYC providers who verify your identity as required
  • Game technology providers: game session data may be shared with the providers whose games operate on the k999 platform, to the extent required for game functionality and fairness auditing
  • Legal and regulatory requirements: we may disclose data where required by applicable law, court order, or formal request from a regulatory or law enforcement authority
  • Business transfers: in the event of a merger, acquisition, or sale of all or part of k999's business, your data may be transferred as part of that transaction — you will be notified of any material change to the data controller

All third parties who handle personal data on behalf of k999 are required to do so under appropriate data processing agreements and in accordance with applicable data protection standards.

5. Data Security

k999 applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. These include:

  • SSL/TLS encryption for all data transmitted between your device and k999 servers
  • OTP (one-time password) verification for sensitive account actions including withdrawals and password changes
  • Access controls limiting which k999 staff can access personal data, based on role and necessity
  • Regular security monitoring and review of systems that store or process personal data

No online system is completely immune to security risk. In the event of a data breach that is likely to result in a risk to your rights, k999 will notify affected users in a timely manner through the contact details on your account.

Your responsibility: You are responsible for keeping your k999 login credentials, OTP codes, and device access secure. k999 will never ask for your password via email, chat message, or phone call. If you think your account has been accessed without your authorisation, contact support immediately through in-platform live chat.

6. Data Retention

k999 retains personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable legal and regulatory obligations. In general:

  • Active account data is retained for as long as your account remains open and for a period after closure as required by law
  • Identity verification documents are retained for the minimum period required under applicable anti-money laundering and player protection requirements
  • Transaction records are retained for a minimum of five years from the date of the transaction
  • Support communications are retained for a reasonable period to support dispute resolution

When data is no longer required and there is no legal obligation to retain it, k999 will securely delete or anonymise it.

7. Cookies and Tracking

k999 uses cookies and similar tracking technologies on the website and app. Cookies are small files stored on your device that help us keep your session active, remember your preferences, and understand how the platform is used.

  • Essential cookies: required for the platform to function — login sessions, security tokens, and language preferences
  • Analytics cookies: help us understand how players use the platform so we can improve it — these use anonymised or aggregated data
  • Functional cookies: remember your settings and preferences across sessions

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use the platform normally.

8. Your Data Rights

As a k999 player, you have rights in relation to your personal data. These rights may be exercised by contacting k999 support through in-platform live chat. We will respond to verified requests within a reasonable timeframe.

See the Your Rights section below for a full breakdown of each right and what it means in practice.

9. Minors

k999 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21. If you believe that a minor has registered on k999 or that your data has been submitted without your consent, contact our support team immediately. We will take prompt action to investigate and, where confirmed, delete the relevant data and close the account.

10. Policy Updates

k999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. Material changes will be communicated to registered players through in-platform notifications or via the email address on their account. The date shown at the top of this page reflects the most recent update. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

Data Rights

Your Rights Over Your Personal Data

Under applicable data protection principles, k999 players have the following rights in relation to their personal information.

Right to Access

You can request a copy of the personal data k999 holds about you. We will confirm what data we process and provide a copy upon verified request.

Right to Correct

If any personal data we hold about you is inaccurate or incomplete, you can request that we correct it. Some corrections may require document re-verification.

Right to Erasure

In certain circumstances you can request deletion of your personal data. This right is subject to legal retention obligations — for example, transaction records that must be kept by law cannot be deleted on request.

Right to Restrict Processing

You can ask k999 to restrict how we use your data in specific circumstances — for example while a correction request is being resolved.

Right to Portability

Where technically feasible, you can request a structured copy of data you provided to k999, in a format that allows you to transfer it to another service.

Right to Object

You can object to the processing of your data where k999 relies on legitimate interest as the legal basis. We will review the objection and cease processing if no overriding grounds apply.

The Practices Behind k999 Data Privacy

Six specific practices that define how k999 approaches data collection, security, and respect for player privacy.

Minimal Data Collection

k999 collects only what is genuinely needed — registration details, identity verification documents, and payment information. We do not collect data for its own sake, and we do not request information that is not relevant to operating your account.

SSL Encryption in Transit

All data exchanged between your device and k999 servers is protected by SSL/TLS encryption. Whether you are logging in, making a deposit, or checking your account balance, your data travels securely.

OTP for Sensitive Actions

Withdrawals, password resets, and other account-sensitive actions require OTP verification via the mobile number on your account. This layer of protection makes it significantly harder for an unauthorised party to access your funds even if they have your password.

No Sale of Personal Data

k999 does not sell, rent, or trade your personal data to third parties for advertising or marketing purposes. Data shared with partners — payment processors, KYC services — is shared only to the extent required to operate the platform.

KYC to Protect Your Account

The identity verification process exists to protect you as much as the platform. A verified account ensures that only you can make withdrawals, and it helps prevent fraudulent accounts from being opened in your name or using your details.

Clear Retention Limits

k999 keeps your data for as long as legally required and no longer. Once retention obligations are met, data is securely deleted or anonymised. We do not hold onto personal information indefinitely just because we technically can.

k999 Is for Adults Aged 21 and Above — Your Data Stays Yours

We process your personal data to run your account, keep it secure, and meet our legal obligations — nothing more. If you have questions about your data or want to exercise any of your rights, contact k999 support through in-platform live chat. For gaming-related wellbeing tools, visit our Responsible Gaming page.

Ready to Join k999? Your Data Is in Safe Hands.

Registering with k999 means your personal information is handled securely, used only for legitimate purposes, and never sold to third parties. Create your free account and start exploring the full platform.